Turn raw conversations into summaries, sentiment, topics, and outcomes — structured, redacted, and ready for your dashboards.
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Pollax Audio Intelligence
Sample support call
Payment update · Identity verified
Analysis type
Summarization
CompleteTranscript
Every capability, shown — not just described.
Concise, accurate summaries of every call — what was discussed and what to do next.
Per-call and per-turn sentiment so you can spot frustration and wins automatically.
Surface the themes and reasons behind calls, aggregated across thousands of conversations.
Auto-classify why customers called and how it ended — booked, paid, escalated, churn risk.
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PII redactedAutomatically detect and redact sensitive data in transcripts and recordings.
Structured outputs that flow straight into dashboards, CRMs, and your warehouse.
A full suite of audio models beyond transcription — isolation, voice changing, music, sound effects, and dubbing.
Remove ambient noise, reverb, and audio interference from recordings. Accepts WAV, MP3, FLAC, OGG, and AAC files up to 500MB or 1 hour long.
Transform voices in real time across 10,000+ human-like AI voices. Supports 70+ languages with ultra-fast processing — ideal for live and recorded audio.
Generate original AI music up to 5 minutes. Delivered at 44.1kHz with 128–192kbps quality. Commercial licensing included on Starter+ plans.
Generate custom royalty-free sound effects on demand. Output in MPS (44.1kHz) or WAV (48kHz) — ideal for apps, games, and media production.
Automatically dub videos and audio across 29 languages with AI-powered speaker detection. Supports MP3, MP4, WAV, and MOV input formats.
Click a capability to see how sample rate, codecs, and DSP shape every realtime stream.
sample_rateSet capture and processing frequency — 8 kHz for PSTN, 16–48 kHz for wideband and studio pipelines.
Live example
8,000 Hz
PSTN telephony
16,000 Hz
Wideband voice
24,000 Hz
High quality
48,000 Hz
Studio / media
{
"audio_url": "https://cdn.example/call.wav",
"sample_rate": 16000
}{
"sample_rate": 16000,
"duration_ms": 42100,
"processed": true
}Detect positive, negative, or neutral sentiment throughout conversations
Understand what customers want to achieve during interactions
Automatically identify and tag key topics discussed
Generate concise summaries of lengthy conversations
Analyze every customer interaction to improve service quality and agent performance.
Extract insights from sales calls to close more deals and improve win rates.
Ensure regulatory compliance and protect sensitive customer information.
Understand customer feedback and feature requests from voice interactions.
Analyze live calls or upload recordings — common formats, up to 500 MB or 1 hour each.
Summaries, sentiment, topics, intent, action items, and outcomes — returned as structured JSON alongside the transcript.
Both. Get live signals during a call, and a full intelligence pass when the call completes.
Built-in PII detection and redaction for transcripts and recordings, with per-tenant isolation and self-host options.
Yes — every result is available via the API and signed webhooks, ready for your CRM, helpdesk, or data warehouse.
Add intelligence to every conversation with a free API key.