Analyze every customer conversation — a live dashboard, threshold alerts, campaign performance, full call detail, and auto-created tickets — then get AI suggestions to lift whatever KPI you care about.
2,847 calls · 94% success
Transfer rate ≥ 15% · email + webhook
Fee reminder · 1,180 / 1,400
Intent · Outcome · CSAT 4.6
A concise summary of what was discussed and what to do next — on every call, no tagging.
Per-turn and overall sentiment so you can spot frustration and wins automatically.
Detected intent and how the call ended — resolved, booked, paid, transferred, or churn risk.
A CSAT read inferred from the conversation, rolled up across agents and campaigns.
Agent vs. customer talk time, duration, and response latency for every interaction.
My card is 0000 and OTP 000
PII redactedFull transcript and recording for each call, with sensitive data automatically redacted.
Monitor, alert, and drill in — analytics, campaigns, calls, and tickets in one place.
Volume, success, concurrency, and wallet spend for the range you pick.
Threshold rules on transfers, sentiment, and errors — email or webhook.
Pickup, outcomes, cost, and the call log behind every campaign.
Transcript, recording, intent, outcome, and CSAT on every call.
Auto-created from calls — priority, routing, and FCR in one place.
Live KPIs operators check first — call volume, success, concurrency against your plan, and wallet burn for the period you pick.
Total Calls
Success Rate
Inbound
Outbound
Avg. Duration
Transfer Rate
Active Agents
Concurrent
Current
0Limit
0Remaining
0Period spend
Cost / call
Cost / min
Set thresholds on latency, errors, sentiment, CSAT, and transfers. When a window breaches, Pollax emails or webhooks your team — before you open the dashboard.
Transfers ≥ 15% · window 1h · min volume 20
Sentiment ≥ 25% · window 30m · min volume 20
Errors ≥ 10% · window 1h · min volume 20
Drill into any bulk campaign — pickup, completion, outcomes, cost, and the full call log behind the numbers.
Every conversation fully reconstructed — the transcript, the recording, and the AI’s read on what happened.
Customer: What's the pending fee for my son?
Agent: ₹12,000 is due by the 15th. I can send a payment link now.
Every call that needs follow-up turns into a tracked ticket — routed, prioritized, and measured for resolution.
Not another dashboard you check once a week — a loop that makes every agent better with each call.
AI-generated prompt and policy updates derived from your real call performance — not generic best practices.
Pick a goal — resolution, CSAT, handle time — set a target, and Pollax surfaces the changes that move it.
Ship a change, watch the metric move in real time, and keep what works. Measurable, not guesswork.
Ship your agent and start handling real calls.
Calls run across voice and every connected channel.
Resolution, sentiment, and outcomes update live.
Pollax recommends high-impact changes from your data.
You approve what ships — then it repeats.
Download a report or stream every metric and transcript straight into your stack.
Every call is analyzed automatically — transcript, sentiment, intent, outcome, talk-time, and CSAT — so dashboards, campaigns, and tickets populate without any manual tagging.
Both. Live signals appear during calls, and a full analytics pass lands the moment a call completes, feeding historical trends and reports.
Create rules on performance, quality, or experience signals (errors, sentiment, transfers, and more). Choose severity, a time window, and a minimum call volume. When the threshold is hit, Pollax notifies you by email or webhook.
It shows how many calls are live right now against your plan’s concurrent-call limit (unlimited on Enterprise), so you can see headroom before you scale campaigns.
Wallet charges for voice in the selected period — period spend, average cost per call, and average cost per minute — next to your current wallet balance so you can track burn rate.
Yes. Start at the dashboard, open a campaign, then any individual call — transcript, recording, intent, outcome, and CSAT — all from the same place.
Pollax looks at your own call outcomes — not templates — to recommend prompt, knowledge, and routing changes, each with a projected impact. You always approve before anything ships.
Yes. Export to Excel, PDF, JSON, or Word, or stream every metric and transcript to your CRM, helpdesk, BI tool, or warehouse via the API and signed webhooks. Alert webhooks use the same pattern.
See your dashboards, alerts, campaigns, calls, and tickets — and the suggestions to improve them.